Shipping policy
This is the shipping policy for Crossover Games, covering orders that may include a card-game product, miniature model or RC component. Product availability, preparation time and carrier transit are separate parts of the delivery estimate. Read the timing below before choosing an item for a particular date.
This Shipping Policy explains where Crossover Games ships, what standard shipping costs, how long order processing and delivery normally take, and what to do if a shipment is delayed, lost, damaged, or delivered incorrectly.
1. Shipping destination
Orders are held, packed and shipped by Crossover Games from our store at 18 Finney Boulevard, Malone, NY 12953, United States, for delivery within United States. International shipping and local pickup are not offered at launch.
For United States orders, the contiguous states, Alaska and Hawaii use the same standard rate. Territories are eligible only if specifically supported at checkout.
PO boxes are supported only when the selected carrier and delivery service can deliver to them. Use a complete address and include the apartment, suite or unit where applicable.
2. Order processing time
In-stock orders normally take 1-3 business days to process. Orders received after 2:00 PM in America/New_York begin processing on the next business day. Business days are Monday through Friday, excluding applicable national public holidays. Processing covers order verification, preparation, packing and transfer to the carrier; it does not include carrier transit.
High-volume releases, payment or address checks, severe weather and service interruptions may affect preparation. We will contact you about a material shipping delay. A processing estimate is not a promise of same-day dispatch, including for orders received before the cutoff.
If we cannot ship within the promised time, we will give notice of the delay and offer cancellation with a full refund as required by applicable law. Where consent to a revised shipping date is required, we will obtain it or cancel and refund the unshipped order. These rights take priority over discretionary cancellation limits.
3. Delivery estimates
After dispatch, standard carrier transit is normally 4-6 business days. Combined with 1-3 business days of processing, the normal in-stock estimate is 5-9 business days in total. A preorder has a separate availability period before these estimates begin.
Delivery dates are estimates. Weather, public holidays, address problems and carrier disruptions can affect the journey. Check the tracking information and contact us if the shipment has not arrived after its estimate; we will review the order rather than treating the estimate as a waiver of your rights.
4. Shipping carriers
Carrier and service selection depends on the destination, package dimensions, order value and delivery address. The dispatch information identifies the service assigned to the shipment. A particular carrier is not guaranteed merely because another order used it.
We generally use USPS and UPS. The available carrier and service may depend on the destination, package size, order value, and delivery address.
5. Shipping charges
Standard shipping within United States is free on all order amounts. No minimum subtotal is required.
The applicable charge and order total are displayed before payment. Review the selected service and address before submitting the order. If you request an order change that affects postage, any revised charge must be explained before you agree to it.
6. Signature confirmation and insurance
Orders valued at $500 or more require signature confirmation unless we approve another secure delivery arrangement. We may also use signature confirmation or shipping insurance for lower-value orders when fraud, delivery, or loss risk warrants it.
Customers are responsible for being available to receive signature-required packages or arranging delivery with the carrier.
7. Address accuracy
Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order enters fulfillment.
If a package is returned because of an incorrect, incomplete, undeliverable, or refused address, we may deduct the original shipping charge and any carrier return charge from the refund, unless the error was ours. We may require payment of a new shipping charge before resending the order.
8. Preorders and mixed orders
Each preorder product page displays an estimated availability or shipping date. A preorder ships only after the product is released and inventory is received by Crossover Games. The displayed date is an estimate and is not a guaranteed delivery date. After preorder inventory is available, normal processing and carrier transit estimates apply.
Orders containing both preorder and in-stock products normally ship together when every item is available. Place separate orders if you want in-stock products shipped without waiting for preorder items.
See our Preorder and Cancellation Policy for full terms.
9. Delayed, lost, or missing shipments
If an order has not arrived after the delivery estimate, contact support@crossovergames.shop. We may ask you to confirm the shipping address and cooperate with a carrier investigation.
A package marked delivered may have been left in a secure area, parcel locker, front desk, mailroom, or with another household member. Please check those locations and contact the carrier before reporting it missing.
We will review eligible loss claims and provide a replacement or refund when appropriate. Resolution may require completion of the carrier's investigation.
10. Damaged shipments
Report shipping damage within 72 hours of confirmed delivery. Keep the product and all original packaging while the claim is reviewed. Send clear photographs of:
- The damaged product;
- The outer shipping box or mailer;
- Internal packing materials;
- The shipping label; and
- Any visible impact, crushing, tearing, moisture, or tampering.
Contact support@crossovergames.shop before discarding packaging or returning an item.
11. Contact us
Crossover Games18 Finney Boulevard, Malone, NY 12953, United States
Email: support@crossovergames.shop
Phone: (518) 319-4254
Support hours: Contact us for help with products, orders, delivery and returns. We respond during shop activity hours.
Online orders must be placed through our website. Contact us before mailing an authorized return.
Packaging questions for this order
For a card-game product, miniature model or RC component, retain the shipping container and any internal protection until you have checked the contents. Include the manufacturer part number and model name for RC questions, or the game system for a miniature question. If there is a problem, describe the exact item as well as the outside of the parcel so support can distinguish a product mismatch from carrier damage.
Nothing in this policy limits a remedy or consumer right that applicable law does not allow us to exclude. The request to report damage within 72 hours helps us investigate promptly; it is not an absolute deadline that removes mandatory rights. A required refund cannot be replaced with store credit without your agreement.