Crossover Games
Contact
Contact Crossover Games about a card-game product, miniature model or RC component or an order you have placed. Include the manufacturer part number and model name for RC questions, or the game system for a miniature question. You can also ask about delivery, returns, payment, privacy or an accessibility problem.
Business details
Crossover Games
18 Finney Boulevard, Malone, NY 12953, United States
Email: support@crossovergames.shop
Phone: (518) 319-4254
Time zone: America/New_York
Contact us for help with products, orders, delivery and returns. We respond during shop activity hours.
Help with an order
Provide your full name, order number, the email used at checkout and a clear explanation of what you need. For damage or a product mismatch, keep the item and packaging and include relevant photographs. Do not include passwords or a full payment-card number.
Before choosing a product
Include the manufacturer part number and model name for RC questions, or the game system for a miniature question.
For a card-game product, miniature model or RC component, check game system, model scale, manufacturer part number and listed compatibility. If there is no order yet, send the product title or listing link instead of an order number. Asking about a product does not reserve it or confirm availability.
Replies and online ordering
Most inquiries receive a response within one business day as a service target. Place online orders through this website and keep the order confirmation for your records. A social-media message should not be treated as an order confirmation or payment request.
For a change to an existing order, contact us as soon as possible. Address changes and cancellation are not guaranteed after fulfillment begins. Preorders follow the separate cancellation terms linked below.
Returns, delivery and privacy
Contact support before sending a return. An approved eligible return receives an emailed printable prepaid label and instructions; do not assume the displayed business address accepts an unannounced return or in-person handoff. Use the shipping policy for processing and transit estimates, and the privacy policy for information requests.
Store profiles
Follow Crossover Games through these social profiles. Use customer support for order-specific information, and avoid posting personal order details in public comments.