Contact information

The business details below identify the Crossover Games storefront for order and policy questions. To help locate a card-game product, miniature model or RC component, include the manufacturer part number and model name for RC questions, or the game system for a miniature question. Use the order reference for an existing purchase rather than sending payment-card details.

Business details

Crossover Games
18 Finney Boulevard, Malone, NY 12953, United States
Email: support@crossovergames.shop
Phone: (518) 319-4254
Time zone: America/New_York

Help with an order

Provide your full name, order number, the email used at checkout and a clear explanation of what you need. For damage or a product mismatch, keep the item and packaging and include relevant photographs. Do not include passwords or a full payment-card number.

Before choosing a product

Include the manufacturer part number and model name for RC questions, or the game system for a miniature question.

For a card-game product, miniature model or RC component, check game system, model scale, manufacturer part number and listed compatibility. If there is no order yet, send the product title or listing link instead of an order number. Asking about a product does not reserve it or confirm availability.

Replies and online ordering

Most inquiries receive a response within one business day as a service target. Place online orders through this website and keep the order confirmation for your records. A social-media message should not be treated as an order confirmation or payment request.

For a change to an existing order, contact us as soon as possible. Address changes and cancellation are not guaranteed after fulfillment begins. Preorders follow the separate cancellation terms linked below.

Returns, delivery and privacy

Contact support before sending a return. An approved eligible return receives an emailed printable prepaid label and instructions; do not assume the displayed business address accepts an unannounced return or in-person handoff. Use the shipping policy for processing and transit estimates, and the privacy policy for information requests.

Reaching the right team

Use the contact details on this page for purchases from Crossover Games. Include the product name and order reference so we can locate the relevant transaction. For an authorized return, follow the supplied label and packing instructions. Our listed store address accepts authorized returns; contact us first so we can provide the correct reference and prepaid label.