Product condition and authenticity

At Crossover Games, the description of a card-game product, miniature model or RC component needs to explain exactly what is being offered. Check game system, model scale, manufacturer part number and listed compatibility before deciding whether a listing matches what you want.

Review our standards for inventory, new and used product condition, authenticity statements, and graded items below. For pre-owned products, only the components shown in the listing photographs are included unless the description expressly states otherwise.

Questions before ordering? Email support@crossovergames.shop or call (518) 319-4254. Support hours are Contact us for help with products, orders, delivery and returns. We respond during shop activity hours..

Inventory and fulfillment

In-stock products are physically held and shipped by Crossover Games. Clearly identified preorder products ship after their displayed availability date and after inventory is received. We do not source an item from another retail seller after a customer places an order.

New products

A product described as new is factory-sealed and unused. Opened, incomplete, or previously used products must not be described as new.

Used products

We evaluate used-product condition from the listing photographs and visible item details. Review every image, the product title, and all product-specific notes before ordering. Contact us before purchase if you need clarification about an item.

Authenticity

We do not describe image-based condition evaluation as independent authentication. Any product-specific authenticity statement must be supported by the item details shown in its listing.

Graded cards

For a graded card, the grading company and grade are shown on the slab label and identified in the listing. Crossover Games does not issue third-party grades.

Details that distinguish this item

For a card-game product, miniature model or RC component, compare game system, model scale, manufacturer part number and listed compatibility. Similar-looking products may differ in contents or compatibility. A general category description should not be used to fill a missing item-specific field.

Include the manufacturer part number and model name for RC questions, or the game system for a miniature question.

Included contents and photographs

For a pre-owned item, use both the description and item photographs to identify the included pieces. If those sources conflict or a photograph is identified as a reference image, ask for clarification. A box in an illustrative store scene is not proof that a particular copy or accessory is included in an order.

An RC component or miniature must retain its included parts. Installing, modifying, painting or assembling an item can make it ineligible for a change-of-mind return. Report an incorrect part against the product description before altering it.

Condition language is a description of the offered item, not a guarantee of a future third-party grade or resale price. Review the returns policy if something arrives materially different from its listing. Keep identifying features and documentation intact while the issue is reviewed.